Goal:
Successfully transition to a new ERP system by creating Solenoyd, a custom solution built as a user-friendly layer over the ERP system. Solenoyd was designed to bridge gaps in sales, warehouse, and service workflows while enhancing the user experience and laying the foundation for a scalable automotive ecosystem.
Challenge and Pain Points:
The new ERP system provided necessary functionality but lacked a user-friendly interface:
Cumbersome Clickstreams: The default workflows were complex, creating bottlenecks and user frustration.
Manual Fitment Processes: A lack of intuitive tools for tire and rim fitment required time-consuming manual steps, delaying sales and frustrating customers.
Disjointed Operations: Inefficient warehouse picking and unclear sales processes hindered productivity and customer satisfaction.
These challenges highlighted the need for a streamlined, intuitive layer to simplify workflows and improve usability.
Tools & Skills:
Figma, FigJam, user research - 1 on 1 interviews, competitive analysis, wireframing, prototyping,
Research & Discovery:
Conducted extensive research to identify inefficiencies and frustrations:
Interviewed employees across departments to understand pain points.
Mapped workflows for sales, warehouse, and service operations.
Performed competitive analysis of automotive shop software to uncover best practices
"The system is too complicated, it makes it hard to find a tire quickly and customers get upset."
Designed seamless UX flows for Solenoyd by:
Mapping key workflows to uncover inefficiencies.
Conducting employee interviews to address specific pain points.
Leveraging insights from a competitive landscape audit to create a unified and efficient experience.
The Chassis design system ensured these workflows were optimized for usability and scalability, making the ERP system intuitive and accessible.
Design
Synthesized research insights into wireframes and prototypes:
Iterated designs through team feedback to refine usability.
Developed reusable, scalable components using Chassis.
Tailored designs to reflect real-world workflows, ensuring alignment with sales, warehouse, and service operations.
Design System:
I created Chassis, as token-driven design system to power Solenoyd:
Scalability with Figma Variables: Managed over 1,000 component instances for responsive scaling, states, and icon variations.
Reusable Components: Modular patterns for dashboards, forms, and data-heavy interfaces ensured a cohesive design.
Design Tokens for Consistency: Standardized typography, colors, and spacing maintained a polished and unified user experience.
Comprehensive Documentation: Provided guidelines and developer-ready specifications to streamline implementation.
Production Handoff
Facilitated a smooth production handoff by delivering detailed design specifications, and comprehensive documentation, collaborating closely with developers to ensure alignment and scalability during implementation.
